Maintenance visits, call-outs, Issues, Quotes and Invoices, and Cat 1, Cat 3 and Cat 5 inspections all in one AI system.
No-load test, witnessed by an independent agency. File in DOB NOW within 21 days.
Water-hydraulic elevators. File within 21 days.
Full-load test at rated load and speed, witnessed. File within 21 days.
A missed report costs the owner $3,000 per elevator for Cat 1, or $5,000 for Cat 3 and Cat 5. Source: 1 RCNY §103-02.
Set up a Maintenance Contract once and LiftAuth creates the visits. Each Job is signed off on site, and the contract decides whether an Invoice is drafted.
An Issue is one fault on one elevator. Technicians log it on site with photos and video, and it stays open until it is fixed. Your office and the Building Manager both see it.
For a breakdown, your dispatcher rings Technicians’ phones, and the first to accept takes the call-out.
Your office gives each Issue a fault code and a cause: Equipment, Misuse or Building / third-party. Fault Analytics shows the most common fault codes, and faults per elevator-year by building, manufacturer, model and age.
You can download a period’s report as a PDF to share with the Building Manager, with a written analysis drafted by AI.
Send a Quote for the Building Manager to accept. Parts come from your stock, with Inventory on Pro. Larger repairs run as a project, with a Purchase order stage. A draft Invoice can follow when the Job closes.
Every elevator’s next test is listed by due date, soonest first. Send the witnessing agency one booking link. They pick an hour from your Team’s calendar, you confirm it, and the Building Manager agrees to it.
Your Technicians, your Building Managers and your office each have their own app.
Technicians see today’s Jobs, fill in each form and get it signed. The app works offline in the machine room and syncs when the signal returns.
Managing agents and co-op or condo boards see the visits to their elevators, accept Quotes, see Invoices and sign off finished work, on their phone or on a computer. See what they see.
Scheduling, dispatch and invoicing for the whole portfolio, and the Cat 1, Cat 3 and Cat 5 status of every elevator. Pro adds inventory.
Field service software and ERPs cover parts of an elevator contractor’s work. The elevator-specific parts, like Cat 1 tests and fault codes, usually end up in spreadsheets.
| Capability | LiftAuth | General field service software | ERP platforms |
|---|---|---|---|
| Maintenance Contracts | Included | Typically included | Varies |
| Inspection due-date register | Included | Rarely | Rarely |
| Witness self-booking | Included | Rarely | Rarely |
| Elevator fault analytics | In Pro | Rarely | Rarely |
| Building manager apps | Included | Customer portal varies | Rarely |
| Offline mobile app | Included | Typically included | Varies |
| Billing | Included | Varies | Typically included |
| Inventory | In Pro | Varies | Typically included |
This table compares general software categories.
The key dates each year, and how to finish on time.
ReadWhat it covers, and who performs and witnesses it.
ReadWhen it is due, and what a missed report costs.
ReadReports, filing windows and the affirmation of correction.
ReadWhen a defect must be fixed and affirmed.
ReadThe penalties, and who pays them.
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