Maintenance visits, call-outs, Issues, Quotes and Invoices, and inspections all in one AI system.
Most contractors run visits, breakdowns, job sheets and test dates from spreadsheets, paper and phone calls.
Each elevator’s inspection or test has to be booked, witnessed and filed on time. With a few hundred elevators, that is a few hundred dates to book and get agreed.
Technicians fill in paper job sheets, and the office types them up again for Records and Invoices. Breakdowns are dispatched by phone.
Property managers and building owners call to ask when the inspection is, whether a defect is fixed and what an Invoice covers.
The main parts of LiftAuth, from routine maintenance to the annual inspection.
Set up a Maintenance Contract once and LiftAuth creates the visits. Each Job is signed off on site, and the contract decides whether an Invoice is drafted.
An Issue is one fault on one elevator. Technicians log it on site with photos and video, and it stays open until it is fixed. Your office and the Building Manager both see it.
For a breakdown, your dispatcher rings Technicians’ phones, and the first to accept takes the call-out.
Your office gives each Issue a fault code and a cause: Equipment, Misuse or Building / third-party. Fault Analytics shows the most common fault codes, and faults per elevator-year by building, manufacturer, model and age.
You can download a period’s report as a PDF to share with the Building Manager, with a written analysis drafted by AI.
Send a Quote for the Building Manager to accept. Parts come from your stock, with Inventory on Pro. Larger repairs run as a project, with a Purchase order stage. A draft Invoice can follow when the Job closes.
Annual Inspections lists every elevator’s next due date, soonest first. Elevators with no date or no Auditor (the witnessing agency) are listed separately so you can fix them first.
Send the Auditor one booking link. They pick an hour from your Team’s calendar, you confirm it, and the Building Manager agrees to it.
Your Technicians, your Building Managers and your office each have their own app.
Technicians see today’s Jobs, fill in each form and get it signed. The app works offline in the machine room and syncs when the signal returns.
Building Managers see the visits to their elevators, accept Quotes, see Invoices and sign off finished work, on their phone or on a computer. See what they see.
Scheduling, dispatch and invoicing for the whole portfolio, and the annual inspection status of every elevator. Pro adds inventory.
Field service software and ERPs cover parts of an elevator contractor’s work. The elevator-specific parts, like annual inspections and fault codes, usually end up in spreadsheets.
| Capability | LiftAuth | General field service software | ERP platforms |
|---|---|---|---|
| Maintenance Contracts | Included | Typically included | Varies |
| Annual test due-date register | Included | Rarely | Rarely |
| Witness self-booking | Included | Rarely | Rarely |
| Elevator fault analytics | In Pro | Rarely | Rarely |
| Building manager apps | Included | Customer portal varies | Rarely |
| Offline mobile app | Included | Typically included | Varies |
| Billing | Included | Varies | Typically included |
| Inventory | In Pro | Varies | Typically included |
This table compares general software categories.
Cat 1 due dates for every elevator, witness booking with the agency, and guides to DOB NOW filing and NYC fines.
LiftAuth for New York
Maintain elevators in Florida? Tell us, and we’ll let you know when LiftAuth is ready for your state.
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Maintain elevators in California? Tell us, and we’ll let you know when LiftAuth is ready for your state.
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