When a building calls about a stuck elevator, raise a dispatch against the building. LiftAuth rings the phones of the Technicians you pick until one of them accepts.
A dispatch is how you find a Technician for an emergency call-out. Someone phones to say an elevator has failed or that people are trapped. An operator raises the dispatch, and the chosen Technicians’ phones ring until one of them accepts.
From there, LiftAuth does the following on its own:
Every Technician you pick gets a loud ring, even with the app closed. It keeps ringing until someone responds.
The form asks whether anyone is trapped and how many. It is the first thing the Technician reads.
Take the caller’s name and phone number. The Technician who accepts can call them from the app.
Roster Technicians for standby shifts. A shift can be one-off or repeat daily, weekly or monthly.
When you raise a dispatch, whoever is on call is listed first. You can still ring anyone.
If nobody answers, add more Technicians. The first phones keep ringing too.
The Technician can share their location on the way. You see their arrival time and when their position last updated.
Operators with the Call Center role see only Portfolio and Dispatch. They can raise and manage dispatches.
Choose the building, answer whether anyone is trapped and write down what the caller reported. Then select the Technicians to ring.
Whoever is on call right now is grouped at the top of the list. Nothing is pre-selected, so you choose every time.
Each phone rings with a siren, even when the app is closed. The first Technician to tap Accept dispatch takes the call-out, and every other phone stops.
The Technician can then call the caller, share their location on the way and tap I’ve arrived on site. If they cannot make it, they release the call-out and the others are rung again.
The queue shows each call-out with its status and a timer. After three minutes with no answer, it reads Unanswered and you can ring more Technicians.
Once someone accepts, you see who took it and how long ago. When they arrive, the timer stops on the total response time.
When a Technician sets off for one of their buildings, the building manager app shows an On the way now card. It names the Technician and shows their estimated arrival time.
A badge reads On the way, At the building or Signal lost. The card goes away when the journey ends.
| Capability | LiftAuth | Phone calls and group messages |
|---|---|---|
| Reaching Technicians | Several phones ring at once | One call at a time |
| Who is on call | Listed first from the rota | Checked on a separate roster |
| Who took the call-out | First to accept; other phones stop | Confirmed by more calls |
| Arrival time | Live while the Technician shares location | Ask the Technician |
| Response time | Recorded on arrival | Worked out afterwards |
| Building Manager updates | On the way card in their app | More phone calls |
No. An operator always picks the phones to ring. The rota puts whoever is on call at the top of the list, and the operator can ring anyone in either group.
The phones keep ringing. After three minutes the call-out reads Unanswered, and you can add more Technicians. The first phones carry on ringing.
Yes. The Technician who accepted can release it from the app. Everyone else’s phone rings again and the timer restarts.
No. Billable work from a call-out is recorded afterwards as a separate breakdown Job. The Technician can create that Job on site from the app.
Owners, Admins and Call Center operators can raise and manage dispatches. Only Owners and Admins can add or delete on-call shifts.
No. Sharing is optional. It starts when they tap Navigate to building and stops when they arrive or release the call-out.
To talk to us, email hello@liftauth.com or fill in the form here.
We’ll reply to you soon.