Log each fault as an Issue on the elevator it affects. Code what went wrong, and Fault Analytics shows which faults keep coming back and on which elevators. Fault Analytics is in the Pro package.
An Issue is one fault on one elevator: a sticky door, a strange noise, an elevator gone out of service. It stays Open until someone closes it, and then it is kept in that elevator’s history with the reason.
Fault Analytics counts your Issues across all your elevators. It counts an Issue once somebody has coded it with:
Critical for a safety risk, Major for a degraded elevator, Minor for a cosmetic or low-impact fault.
Attach photos or videos to an Issue so the next person can see the fault.
When a Technician starts a Job on an elevator, every Open Issue on that elevator shows in their app.
Close an Issue as Resolved, Won’t Fix, Duplicate or Decommissioned. A Technician who marks it Resolved on a Job closes it automatically.
The building manager app lists the open Issues on each building, worst first.
Issues waiting to be coded sit in one queue. Pick the fault codes and the attribution, then move to the next one.
Faults by code, by month, by building and by manufacturer, plus the time each severity takes to close.
Turn one period and one scope into a PDF you can send to a Building Manager.
In the technician app, the Technician opens the elevator and taps Create issue. They add a title, the severity, a description, and photos or a video.
The Issue goes to your office Inbox, and a Critical Issue alerts your admin immediately. When a Building Manager calls or emails about a fault, your office raises the Issue from the dashboard.
In the building manager app, each building lists its open Issues, worst first. An Issue shows its severity, whether it is open or closed, the description, the photos and video, and when it was reported, updated and closed.
Issues are read-only for the Building Manager. To report a new fault, they call or email you, or message you in the app on Pro.
The Classification tab lists the Issues waiting to be coded, newest first. Pick one or more fault codes from the catalog, set what the fault is attributable to, and select Classify & next.
Attributable to is Equipment, Misuse, Building / third-party or Undetermined. To change a coded Issue later, use Reclassify.
Pick a period and a scope: all buildings, one building, or one Building Manager’s buildings. The dashboard compares each top figure with the period before. A figure drawn from fewer than 10 faults is marked n < 10.
Create report turns the same period and scope into a PDF that downloads to your computer. Turn on Include written analysis to add an AI-written paragraph under each section.
| Capability | LiftAuth | Spreadsheets and email |
|---|---|---|
| Fault logged on site | From the technician app, with photos and video | Typed up later from notes |
| Open faults on the next visit | Shown on the Technician’s Job | Someone has to remember |
| Building Manager view | Open Issues in the building manager app | Sent by email on request |
| Fault codes and attribution | Set from one classification queue | A free-text column |
| Fault figures | A dashboard and a PDF report | Built by hand each time |
Owners, Admins and Technicians can raise, edit and close Issues. Call Center users can only view them. A Building Manager reports a fault by calling or emailing you, or messaging you in the app on Pro, and your office raises the Issue.
No. Every figure counts classified Issues only. An Issue nobody has coded is in no chart, so work the Classification queue first.
No. The PDF downloads to your computer, and you send it yourself. Each report covers one period and one scope.
No. A closed Issue stays in the elevator’s history with its close reason. If the same fault comes back, raise a new Issue.
No. It is a switch on the report, Include written analysis. The analysis uses your firm’s monthly AI allowance, and when that has run out the report carries the figures only.
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