Maintenance visits, call-outs, Issues, Quotes and Invoices, and the inspections, tests and yearly certificates that Rochester’s Chapter 50 requires, all in one AI system.
Every elevator is inspected under ASME A17.1 at least every six months, by an inspector licensed by New York State.
Each inspection report reaches the city within seven days, by email or the city’s online system.
Valid for one year. Renew it by filing the certification form before the end of the month it expires: $150 an elevator, plus $100 if late.
A test every year, plus a 5-year test where ASME A17.1 calls for one. A licensed mechanic does the test and a licensed inspector witnesses it.
Defects are fixed within 30 days, or at once if they’re a risk to life. A violation ticket costs the owner $100 to $500, and twice that if unpaid. Source: Rochester City Code Chapter 50.
Set up a Maintenance Contract once and LiftAuth creates the visits. Each Job is signed off on site, and the contract decides whether an Invoice is drafted.
An Issue is one fault on one elevator. Technicians log it on site with photos and video, and it stays open until it is fixed. Your office and the Building Manager both see it.
For a breakdown, your dispatcher rings Technicians’ phones, and the first to accept takes the call-out.
Your office gives each Issue a fault code and a cause: Equipment, Misuse or Building / third-party. Fault Analytics shows the most common fault codes, and faults per elevator-year by building, manufacturer, model and age.
You can download a period’s report as a PDF to share with the Building Manager, with a written analysis drafted by AI.
Send a Quote for the Building Manager to accept. Parts come from your stock, with Inventory on Pro. Larger repairs run as a project, with a Purchase order stage. A draft Invoice can follow when the Job closes.
Every elevator’s next inspection is listed by due date, soonest first. Send the licensed inspector one booking link. They pick an hour from your Team’s calendar, you confirm it, and the Building Manager agrees to it.
Your Technicians, your Building Managers and your office each have their own app.
Technicians see today’s Jobs, fill in each form and get it signed. The app works offline in the machine room and syncs when the signal returns.
Property managers and owners see the visits to their elevators, accept Quotes, see Invoices and sign off finished work, on their phone or on a computer. See what they see.
Scheduling, dispatch and invoicing for the whole portfolio, and every elevator’s next inspection date. Pro adds inventory.
Field service software and ERPs cover parts of an elevator contractor’s work. The elevator-specific parts, like inspection due dates and fault codes, usually end up in spreadsheets.
| Capability | LiftAuth | General field service software | ERP platforms |
|---|---|---|---|
| Maintenance Contracts | Included | Typically included | Varies |
| Inspection due-date register | Included | Rarely | Rarely |
| Witness self-booking | Included | Rarely | Rarely |
| Elevator fault analytics | In Pro | Rarely | Rarely |
| Building manager apps | Included | Customer portal varies | Rarely |
| Offline mobile app | Included | Typically included | Varies |
| Billing | Included | Varies | Typically included |
| Inventory | In Pro | Varies | Typically included |
This table compares general software categories.
Last checked Oct 6, 2026 against Rochester City Code Chapter 50, current through Jun 16, 2026, and the city’s Elevator and Conveyance Certification page. General information, not legal advice.
The Commissioner of Neighborhood and Business Development enforces Chapter 50. For elevators, the city lists 585-428-9339 and conveyances@cityofrochester.gov. Permits go to the Bureau of Zoning & Permitting, City Hall Room 121B, 30 Church Street, 585-428-6526.
At least every six months, by an inspector licensed by New York State. Elevators are also tested every year, and every 5 years where ASME A17.1 calls for it, with a licensed inspector witnessing.
Each inspection report reaches the city within seven days. The certification form for the yearly certificate is filed before the end of the month the certificate expires.
$150 for each elevator, plus a $100 late charge if the certification form is filed late.
No. Rochester stopped issuing its own elevator licenses on Jan 1, 2022. The state license from the NYS Department of Labor is all you need.
30 days to show the elevator complies. A defect that puts lives at risk takes the elevator out of service at once. A conditional certificate covers the 30 days and can be renewed once.
A Cat 1 test every year by Dec 31, filed in DOB NOW within 21 days.
ReadInspections every six months by licensed firms, a yearly Certificate of Operation and a witnessed 5-year test.
ReadA $350 yearly permit to operate each elevator, and a city license for elevator firms.
ReadCity elevator licenses, permits online, and $100 a day for an uncorrected violation.
ReadYearly registration, licensed inspection firms and a city installer license.
ReadThe 2025 Uniform Code, ASME A17.1, and how each city compares with NYC.
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